Everything it takes to run, manage, and simplify your ecommerce operations, under one roof
Most freelancers pick one lane — operations, customer service, or catalog work. I cover all of it, so operations management, team management, store management, fulfillment, retention, and systems come from one person who understands how they connect, and who keeps the whole thing simple.
Operations management
Full ownership of how the business runs day to day, from the first order to the last support reply.
- Daily oversight of store, fulfillment, support, and suppliers
- Clear priorities, workflows, and a weekly operations rhythm
- KPIs and reporting that show what is working and what is slipping
Team management
Clear ownership and follow-through, so the team doesn't need you in every thread.
- Task assignment and follow-up across staff, VAs, and contractors
- Onboarding, hand-offs, and SOPs for new team members
- Workload tracking in ClickUp, Asana, or Monday.com
Simplified business operations
Fewer tools, fewer hand-offs, and fewer places for things to break.
- An audit of your current workflows, apps, and tools
- Cutting redundant steps and consolidating overlapping tools
- Simple, documented processes anyone on the team can follow
Shopify & Shopify Plus store management
Day-to-day ownership of the store so nothing sits unattended.
- Store setup, configuration, and ongoing management
- Product uploads, catalog management, and listings
- Theme conflict and app integration troubleshooting
Inventory & supplier coordination
Stock that matches reality, and suppliers who don't fall through the cracks.
- Inventory management and reconciliation
- Supplier and vendor coordination
- Reporting and reconciliation in Sheets & Excel
Fulfillment, support, returns
The part customers actually feel, handled carefully every time.
- Order fulfillment and shipping logistics
- Customer support, returns, and refunds via Gorgias
- Response times that keep the inbox at zero
Retention & conversion
Turning existing traffic and customers into more revenue.
- Klaviyo flow setup and management
- Conversion rate optimization
- Average order value growth
Multi-channel selling
One inventory, sold correctly everywhere your customers already are.
- Amazon, Etsy, and TikTok Shop support
- Listing consistency across channels
- Cross-channel order and stock visibility
Systems, SOPs & bookkeeping
The structure that lets a growing team scale without chaos.
- SOPs built for growing teams
- Project coordination in ClickUp, Asana, Monday.com
- Bookkeeping support in QuickBooks
How I get involved
The same approach whether I'm stepping in for the first time or taking over from another freelancer.
Diagnose
I find where things are actually slipping — inventory, fulfillment, support, reporting, or hand-offs between people — instead of guessing from the outside.
Fix & stabilize
I fix the root cause, not just the symptom, without disrupting the live store or your existing team's workflow.
Systemize for scale
I document what I built into SOPs and cut every step that does not earn its place, so the business can keep scaling even as the team around it grows.
Not sure which of this you need?
Tell me what's breaking and I'll tell you honestly where to start — no pitch deck required.