Not a random Ecommerce Operations Manager
Working with founders across the US, Canada, and Europe — currently contracting with several DTC brands at once.
I'm Ibrahim Abiade, an Ecommerce Operations Manager with over five years running the backend of Shopify and Shopify Plus stores for direct-to-consumer brands. My work sits at the intersection of operations management, team coordination, store management, fulfillment, customer experience, and the process-building that keeps a growing brand running like clockwork — and it's helped ecommerce businesses generate more than $900,000 in revenue.
I'm a Top Rated freelancer on Upwork with a 100% Job Success Score across 38 completed contracts. I'm currently contracting with several DTC brands at the same time, which gives me a wide, practical view of what actually works across different niches and markets — not just theory from one store.
How I work
Most brands come to me at a point where the founder is holding everything together alone. Orders, inventory, suppliers, and customer emails compete for attention, nothing is documented, and processes that worked at a smaller size start to break. I step in and take it end to end: find where things are slipping, fix the root cause, give the team clear ownership, and simplify the systems so the business can scale without things falling through the cracks.
I also use AI tools like ChatGPT and Claude to work faster without cutting corners — useful for a founder who wants speed without losing quality control.
Background
I hold a Bachelor's degree in Business from the University of Lagos.
Languages
This helps when working with European brands, suppliers, and customers directly — no translation layer needed.
Let's see if it's a fit
A short call is usually enough to tell.